Amazon Connect (connect)

2021-11-25

8 new actions, 6 new resources | 8 updated actions

Additions

    Actions
  • CreateContactFlowModule
    • Description:  Grants permission to create a contact flow module in an Amazon Connect instance
    • Access:  Write
    • Resources: 

      Name: contact-flow-module

      Required: Yes

    • Conditions: 

      aws:RequestTag/${TagKey}

      aws:TagKeys

      connect:InstanceId

  • DeleteContactFlow
    • Description:  Grants permission to delete a contact flow in an Amazon Connect instance
    • Access:  Write
    • Resources: 

      Name: contact-flow

      Required: Yes

    • Conditions: 

      aws:ResourceTag/${TagKey}

      connect:InstanceId

  • DeleteContactFlowModule
    • Description:  Grants permission to delete a contact flow module in an Amazon Connect instance
    • Access:  Write
    • Resources: 

      Name: contact-flow-module

      Required: Yes

    • Conditions: 

      aws:ResourceTag/${TagKey}

      connect:InstanceId

  • DescribeContactFlowModule
    • Description:  Grants permission to describe a contact flow module in an Amazon Connect instance
    • Access:  Read
    • Resources: 

      Name: contact-flow-module

      Required: Yes

    • Conditions: 

      aws:ResourceTag/${TagKey}

      connect:InstanceId

  • ListContactFlowModules
    • Description:  Grants permission to list contact flow module resources in an Amazon Connect instance
    • Access:  List
    • Resources: 

      Name: instance

      Required: Yes

  • UpdateContactFlowMetadata
    • Description:  Grants permission to update the metadata of a contact flow in an Amazon Connect instance
    • Access:  Write
    • Resources: 

      Name: contact-flow

      Required: Yes

    • Conditions: 

      aws:ResourceTag/${TagKey}

      connect:InstanceId

  • UpdateContactFlowModuleMetadata
    • Description:  Grants permission to update the metadata of a contact flow module in an Amazon Connect instance
    • Access:  Write
    • Resources: 

      Name: contact-flow-module

      Required: Yes

    • Conditions: 

      aws:ResourceTag/${TagKey}

      connect:InstanceId

  • UpdatedescribeContent
    • Description:  Grants permission to update contact flow module content in an Amazon Connect instance
    • Access:  Write
    • Resources: 

      Name: contact-flow-module

      Required: Yes

    • Conditions: 

      aws:ResourceTag/${TagKey}

      connect:InstanceId

    Resources
  • wildcard-queue
    • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/queue/*
  • wildcard-quick-connect
    • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/transfer-destination/*
  • contact-flow-module
    • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/flow-module/${ContactFlowModuleId}
    • Conditions: 

      aws:ResourceTag/${TagKey}

  • wildcard-contact-flow
    • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/contact-flow/*
  • wildcard-agent-status
    • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/agent-status/*
  • wildcard-phone-number
    • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/phone-numbers/*

Updates

    Actions
  • ListContactFlows
      Resources
    • + {'name': 'wildcard-contact-flow', 'is_required': True}
    • - {'name': 'instance', 'is_required': True}
  • ListAgentStatuses
      Resources
    • + {'name': 'wildcard-agent-status', 'is_required': True}
    • - {'name': 'instance', 'is_required': True}
  • ListQueues
      Resources
    • + {'name': 'wildcard-queue', 'is_required': True}
    • - {'name': 'instance', 'is_required': True}
  • ListPhoneNumbers
      Resources
    • + {'name': 'wildcard-phone-number', 'is_required': True}
    • - {'name': 'instance', 'is_required': True}
  • ListQuickConnects
      Resources
    • + {'name': 'wildcard-quick-connect', 'is_required': True}
    • - {'name': 'instance', 'is_required': True}
  • ListTagsForResource
      Resources
    • + agent-status
    • + contact-flow-module
    • + hours-of-operation
  • TagResource
      Resources
    • + agent-status
    • + contact-flow-module
    • + hours-of-operation
  • UntagResource
      Resources
    • + agent-status
    • + contact-flow-module
    • + hours-of-operation