Amazon Connect (connect)

Additions

Actions

• CreateTaskTemplate
  
  • Description:  Grants permission to create a task template in an Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: task-template

    Required: Yes

• DeleteTaskTemplate
  
  • Description:  Grants permission to delete a task template in an Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: task-template

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• GetTaskTemplate
  
  • Description:  Grants permission to get details about specified task template in an Amazon Connect instance
  • Access:  Read
  • Resources: 

    Name: task-template

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• ListTaskTemplates
  
  • Description:  Grants permission to list task template resources in an Amazon Connect instance
  • Access:  List
  • Resources: 

    Name: instance

    Required: Yes

• TransferContact
  
  • Description:  Grants permission to transfer the contact to another queue or agent
  • Access:  Write
  • Resources: 

    Name: contact

    Required: Yes

    Name: contact-flow

    Required: Yes

    Name: instance

    Required: Yes

  • Conditions: 

    connect:InstanceId

• UpdateTaskTemplate
  
  • Description:  Grants permission to update task template belonging to a Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: task-template

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

Resources

• task-template
  
  • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/task-template/${TaskTemplateId}
  • Conditions: 

    aws:ResourceTag/${TagKey}